The rates provided to Tour Operators are confidential and may not be published, shared, or promoted as retail prices to final customers.
Rates may be commissionable or net, depending on the commercial agreement in place.
Lodge Caleta Gonzalo reserves the right to modify rates for future seasons, providing timely notice to its partners.
Lodge Caleta Gonzalo offers a base commission of 10% to Tour Operators.
This commission:
May increase based on commercial agreements, sales volume, and strategic collaboration.
Applies exclusively to Tour Operators or Agencies that explicitly include the name “Lodge Caleta Gonzalo” as the accommodation provider within Pumalín National Park in their:
Websites
Catalogs
Travel manuals
Promotional materials
Commissions must be previously agreed upon in writing.
Due to the lodge’s remote location and the difficulty of reselling a cabin on short notice, payment conditions vary depending on the booking volume:
- 1–2 cabins: full payment 30 days prior to check-in – Status: TO30DIAS
- 3–5 cabins: full payment 60 days prior to check-in – Status: TO60DIAS
- 6 cabins or more: full payment 90 days prior to check-in – Status: TO90DIAS
Failure to meet these deadlines may result in the automatic cancellation of the reservation.
Cancellations must be requested in writing to our contact email.
If you wish to cancel a confirmed reservation, the following conditions will apply:
TO30DIAS – High and Peak Seasons
- Cancellation notice between 30 and 15 days before check-in: 25% refund
- Cancellation notice less than 15 days before check-in: no refund
TO30DIAS – Shoulder and Low Seasons
- Cancellation notice between 30 and 15 days before check-in: 50% refund
- Cancellation notice less than 15 days before check-in: no refund
TO60DIAS – High and Peak Seasons
- Cancellation notice between 60 and 30 days before check-in: 25% refund
- Cancellation notice less than 30 days before check-in: no refund
TO60DIAS – Shoulder and Low Seasons
- Cancellation notice between 60 and 30 days before check-in: 50% refund
- Cancellation notice less than 30 days before check-in: no refund
TO90DIAS – High and Peak Seasons
- Cancellation notice between 90 and 60 days before check-in: 25% refund
- Cancellation notice less than 60 days before check-in: no refund
TO90DIAS – Shoulder and Low Seasons
Cancellation notice less than 30 days before check-in: no refund
Cancellation notice between 90 and 60 days before check-in: 70% refund
Cancellation notice between 60 and 30 days before check-in: 50% refund
If you wish to change the date of a confirmed reservation, the following conditions will apply:
- Date changes are only accepted within the same season (July to June).
- All reservations are nominative and registered under the name of the requester; therefore, they are non-transferable and indivisible.
TO30DIAS – High and Peak Seasons
- Date changes requested 29 to 15 days before check-in will incur a 45% surcharge on the total reservation value.
- Date changes requested 14 to 10 days before check-in will incur a 60% surcharge on the total reservation value.
- Date changes are not allowed 9 days or less before check-in.
TO30DIAS – Shoulder and Low Seasons
- Date changes requested 29 to 10 days before check-in are allowed with no surcharge.
- Date changes are not allowed 9 days or less before check-in.
TO60DIAS – High and Peak Seasons
- Date changes requested 59 to 30 days before check-in will incur a 45% surcharge on the total reservation value.
- Date changes requested 29 to 15 days before check-in will incur a 60% surcharge on the total reservation value.
- Date changes are not allowed 14 days or less before check-in.
TO60DIAS – Shoulder and Low Seasons
- Date changes requested 59 to 15 days before check-in are allowed with no surcharge.
- Date changes are not allowed 14 days or less before check-in.
TO90DIAS – High and Peak Seasons
- Date changes requested 89 to 60 days before check-in will incur a 45% surcharge on the total reservation value.
- Date changes requested 59 to 30 days before check-in will incur a 60% surcharge on the total reservation value.
- Date changes are not allowed 29 days or less before check-in.
TO90DIAS – Shoulder and Low Seasons
Date changes are not allowed 14 days or less before check-in.
Itineraries are referential and may be modified due to weather, safety, or operational reasons.
Tours may be shared with other guests, and the level of difficulty is adapted to the general group.
These modifications do not entitle guests to refunds or compensation.
The tour operator is responsible for correctly informing guests about:
- The remote location of the lodge
- The variable weather conditions
- The duration of the trip and ferry segments
- The fact that the cabins do not have mobile phone signal
- That some accommodations are accessible only on foot
Lodge Caleta Gonzalo is not responsible for incomplete or incorrect information provided by third parties.
The lodge does not include transportation unless it is explicitly contracted as part of a program (such as Fly-In or Drive-In).
Coordination of access (ferries, flights, buses) is the responsibility of the operator or the guest.
All dissemination of images, brand elements, or content related to Lodge Caleta Gonzalo must have prior authorization and must comply with brand usage guidelines.
The lodge will not be held responsible for cancellations or interruptions caused by:
Other force majeure situations
Extreme weather
Cancellation of ferries or flights
Road closures
Park closures
Check-in time: from 3:00 PM
In accordance with Chilean Tobacco Law No. 20.660 and our internal sustainability policy, smoking is not permitted inside any of our facilities, including lodging or common areas.
Check-out time: until 11:00 AM
Any check-out after 12:00 PM will be charged as an additional night of accommodation for the respective unit.
If you wish to check in early, there is an option to pay 20% of the nightly rate for early access starting at 12:00 PM (subject to availability).
Exceeding the stated guest capacity of each cabin is not permitted.
Pets are not allowed at Lodge Caleta Gonzalo or within Pumalín National Park.
Any physical damage to the cabins and/or loss of items will be charged to the guest’s account.
Lodge Caleta Gonzalo is committed to providing a safe, respectful, and inclusive environment for all guests, staff members, suppliers, and partners. We uphold the highest standards of ethical behavior and human rights, and maintain a strict zero-tolerance policy towards any form of sexual abuse, exploitation, or harassment.
Sexual Harassment and Abuse
We do not tolerate:
- Unwanted physical contact or advances
- Sexually suggestive comments or gestures
- Intimidation, coercion, or threats of a sexual nature
- Any behavior that creates a hostile, humiliating, or offensive environment
Tour Operators and agencies are responsible for ensuring that their passengers and staff behave respectfully and are aware of this policy. Any incident involving guests brought by a Tour Operator will be subject to investigation and may result in immediate removal from the Lodge without refund.
Protection of Children and Vulnerable Individuals
Lodge Caleta Gonzalo strongly opposes the exploitation of human beings in any form, particularly sexual exploitation of children.
- We do not employ minors and comply fully with Chilean labor law.
- We require adult guardians traveling with minors to provide documentation proving their relationship (e.g., birth certificate, parental authorization, or equivalent).
- We expect all Tour Operators, travel agencies, and suppliers to actively prevent, identify, and report any suspected human trafficking or child exploitation.
Any report or suspicion of abuse will be taken seriously and escalated to the appropriate authorities in accordance with Chilean law.
Internal Action and Reporting
All guests, staff, and partners are encouraged to report any inappropriate behavior to Lodge management. Complaints will be treated confidentially and addressed swiftly through our internal protocols.
We thank our Tour Operator partners for helping us uphold these values and for promoting a culture of respect and safety within the protected lands of Pumalín Douglas Tompkins National Park.
Lodge Caleta Gonzalo is located in a remote, wild, and dynamic natural setting. Being within Pumalín National Park implies:
- Hiking over uneven terrain
- Bridges, steps, and changing weather
- Pedestrian-only access to some units
By booking with us, both tour operators and their passengers accept these inherent risks of nature and release Lodge Caleta Gonzalo from all liability for accidents, losses, or damages that may occur during their stay, except in cases of gross negligence.
Passenger Liability Waiver
By making a reservation at Lodge Caleta Gonzalo, I hereby declare that I understand and acknowledge the characteristics of Pumalín Douglas Tompkins National Park — a park located in a remote area, with the unique features of a natural geographic environment, subject to unstable and sometimes adverse weather, including periods of low temperatures and strong winds.
Exploring this park requires the use of appropriate technical equipment. I therefore understand and voluntarily assume all risks inherent to my stay, as well as to any activities I choose to undertake.
I also declare that I have read, understood, and accepted the rules published on the website under the section “Terms and Conditions”, which have been presented to me at this time.
Accordingly, I release Lodge Caleta Gonzalo SpA, its agents, directors or representatives, managers or employees, as well as any related natural or legal persons, from all liability for any physical, material, or moral damages that may arise due to reckless, negligent, or careless behavior, or from failure to comply with signage or instructions. I therefore waive any and all legal actions or claims of any kind against the aforementioned persons for any such damages.
This declaration is also made on behalf of any minors accompanying me, my legal assigns and representatives, and any other person under my responsibility during my visit to Pumalín Douglas Tompkins National Park.