Terms & Conditions

Reservation Information

  • To make a reservation in our lodge: go over our online reservation system, select dates of check in and out, select your Fly-IN Tour or the cabin and add your information (name/Email). At the end of this process you will receive an email that will contain a detail of your booking. This reservation lasts 24 hours; after that, if we have not received the 30% deposit (or full payment if your reservation is for a check in date on less than 60 days from now), your reservation is automatically removed from the system. 
  • This first confirmation email contains all the necessary information to pay the 30% non-refundable deposit. The balance (70% of the value of your stay) must be paid -as a deadline- 60 days before arrival at the Lodge. We have an online payment system (credit card) and automatic email notifications that will remind you of the payment date so you can have enough notice to pay the balance. If we do not receive the balance 60 days before check in we will cancel your reservation with no refund of your deposit.
  • Every time we receive a payment from you (deposit and/or final balance), we will proceed to send you an automatic confirmation email indicating the status of your reservation.

In the event that you cancel your trip, the amount to be reimbursed will depend on the cancellation date, and cancellation costs will be discounted.

  • The 30% deposit is non-refundable: there will be no return of this amount, which covers our management and sales expenses.

  • If we receive written notification of cancellation of your reservation between 59 and 30 days prior to your Check In, we will refund you 50% of the total booking.

  • If we receive written notification of cancellation of your reservation between 29 and 15 days before the date of your Check In, we will refund you 25% of the total booking.
  • If you cancel your reservation 14 days before the date of your Check In, there will be no refund.

In the event that you want to change the date of a confirmed reservation, the following conditions will apply:

  • Only changes of dates are accepted within the same season (July to June).
  • All reservations are nominative and are made in the name of the requesting party and are therefore non-transferable and indivisible.
  • Change of date more than 60 days in advance of the Check In date has a 15% surcharge.
  • Change of date from 59 to 30 days prior to the Check In date has a 30% surcharge.
  • Change of date from 29 to 15 days prior to the Check In date has a 45% surcharge.
  • Change of date from 14 to 10 days before the Check-in date has a 60% surcharge.
  • We do not allow changes of dates with 9 or less days before the Check-in date.
  • Check-in time: from 3:00 p.m.
  • Check-out time: until 11:00 hrs.
  • Any check-out after 11:00 hrs. will be charged as an additional night of stay for the respective accommodation.
  • If you want to make an early check-in (early check-in), there is the option of paying the value corresponding to 20% of the accommodation rate, the new check-in being at 12:00 pm (subject to availability) .
  • It is not allowed to exceed the nominal passenger capacity of each cabin.
  • Pets are not allowed to the Lodge Caleta Gonzalo or the Pumalin National Park.
  • Any physical damage in the cabins and / or loss of their objects, will be charged to the client’s account.
  • In consideration of the Tobacco Law No. 20,660 of the State of Chile and our internal sustainability policy, smoking is not allowed inside any of the facilities, whether they are accommodation or of another nature.

Lodge Caleta Gonzalo SpA opposes the exploitation of human beings in any way, particularly sexual, and especially when it comes to children. In the case of minors traveling to our Lodge, we ask that accompanying adults provide proof indicating that they are their parents or close relatives. All our suppliers have to prevent the exploitation of human beings in all forms. As for our employees, we do not work with minors and we comply with current Chilean labor legislation.

I declare to know and understand the characteristics of the Pumalín Douglas Tompkins National Park, a park located in a remote area, with the peculiarities of a natural geographic space, with an unstable and sometimes adverse climate, with times of low temperatures and strong winds. The exploration of this park requires the use of suitable technical implements. In this way I understand and assume all the risks inherent to my stay, as well as to the activities that I carry out. Likewise, I declare to know, understand and accept the regulations published on the website in the “Terms and Conditions” section that have been shown to me in this act. In accordance with the foregoing, I release Lodge Caleta Gonzalo SpA from all liability, as well as its agents, directors or representatives, administrators or workers, as well as any related natural or legal person, regarding any bodily, material or moral damage that It could be caused due to reckless, negligent, careless behavior or by not respecting the existing signs or instructions, therefore renouncing to exercise any action and exception of any nature against the aforementioned persons for the aforementioned damages. This statement is also made on behalf of the minors who accompany me, my assignees and legal representatives, and any person who is in my charge during my visit to the Pumalín Douglas Tompkins National Park.


If you want to know more about the park and us…