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    • Terms & Conditions

    Reservation Information

    • To make a reservation at our Lodge:
      • Visit our online booking system and select your:
        • Check-in and check-out dates
        • Preferred cabin or Fly-In program
        • Personal information (name and email)
      • Reservation Confirmation:
        • After completing the booking, you’ll receive an email with the details of your reservation.
        • This reservation is valid for 24 hours. If we do not receive the required payment within that period, the reservation will be automatically cancelled.
      • Payment Terms:
        • If your check-in date is more than 60 days away, you must pay a 30% non-refundable deposit within 24 hours.
        • If your check-in is less than 60 days away, you must pay the full amount upfront.
      • Balance Payment:
        • The remaining 70% must be paid no later than 60 days before arrival.
        • You will receive automated email reminders with payment instructions.
      • Confirmation Emails:
    • You will receive an automatic confirmation every time we receive a payment from you (deposit or final balance), showing your updated reservation status.

    In the event that you cancel your trip, the amount to be reimbursed will depend on the cancellation date, and cancellation costs will be discounted.

    • The 30% deposit is non-refundable: there will be no return of this amount, which covers our management and sales expenses.
    • If we receive written notification of cancellation of your reservation between 59 and 30 days prior to your Check In, we will refund you 50% of the total booking.
    • If we receive written notification of cancellation of your reservation between 29 and 15 days before the date of your Check In, we will refund you 25% of the total booking.
    • If you cancel your reservation 14 days before the date of your Check In, there will be no refund.

    In the event that you want to change the date of a confirmed reservation, the following conditions will apply:

    We do not allow changes of dates with 9 or less days before the Check-in date.

    Only changes of dates are accepted within the same season (July to June).

    All reservations are nominative and are made in the name of the requesting party and are therefore non-transferable and indivisible.

    Change of date more than 60 days in advance of the Check In date has a 15% surcharge.

    Change of date from 59 to 30 days prior to the Check In date has a 30% surcharge.

    Change of date from 29 to 15 days prior to the Check In date has a 45% surcharge.

    Change of date from 14 to 10 days before the Check-in date has a 60% surcharge.

    • Check-in time: from 3:00 p.m.
    • Check-out time: until 11:00 hrs.
    • Any check-out after 11:00 hrs. will be charged as an additional night of stay for the respective accommodation.
    • If you want to make an early check-in (early check-in), there is the option of paying the value corresponding to 20% of the accommodation rate, the new check-in being at 12:00 pm (subject to availability) .
    • It is not allowed to exceed the nominal passenger capacity of each cabin.
    • Pets are not allowed to the Lodge Caleta Gonzalo or the Pumalin National Park.
    • Any physical damage in the cabins and / or loss of their objects, will be charged to the client’s account.
    • In consideration of the Tobacco Law No. 20,660 of the State of Chile and our internal sustainability policy, smoking is not allowed inside any of the facilities, whether they are accommodation or of another nature.
    • Itineraries are referential and may be modified due to weather, safety, or operational reasons.
    • These modifications do not entitle passengers to refunds or compensation.
    • Tours may be shared with other guests, and the difficulty level will be adapted to the general group.
    • It is very important that you are correctly informed about:
    • The remote location of the lodge
    • The variable weather conditions
    • The duration of the trip and ferry segments
    • That cabins do not have cell phone signal
    • That some accommodations are only accessible on foot
    • Transportation is not included unless it is explicitly contracted as part of a program (e.g., Fly-In or Drive-In).
    • The coordination of access (ferries, flights, buses) is the responsibility of the passenger.
    • Lodge Caleta Gonzalo is not responsible for incomplete or incorrect information provided by third parties.
    • The lodge will not be held responsible for cancellations or interruptions caused by:
    • Extreme weather
    • Cancellation of ferries or flights
    • Road closures
    • Park closures
    • Other force majeure situations
    • Lodge Caleta Gonzalo is committed to providing a safe, respectful, and inclusive environment for all guests, staff members, suppliers, and partners. We uphold the highest standards of ethical behavior and human rights, and maintain a strict zero-tolerance policy towards any form of sexual abuse, exploitation, or harassment.
    • Sexual Harassment and Abuse
    • We do not tolerate:
    • Unwanted physical contact or advances
    • Sexually suggestive comments or gestures
    • Intimidation, coercion, or threats of a sexual nature
    • Any behavior that creates a hostile, humiliating, or offensive environment
    • Tour Operators and agencies are responsible for ensuring that their passengers and staff behave respectfully and are aware of this policy. Any incident involving guests brought by a Tour Operator will be subject to investigation and may result in immediate removal from the Lodge without refund.
    • Protection of Children and Vulnerable Individuals
    • Lodge Caleta Gonzalo SpA strongly opposes the exploitation of human beings in any form, particularly sexual exploitation of children.
    • We do not employ minors and comply fully with Chilean labor law.
    • We require adult guardians traveling with minors to provide documentation proving their relationship (e.g., birth certificate, parental authorization, or equivalent).
    • We expect all Tour Operators, travel agencies, and suppliers to actively prevent, identify, and report any suspected human trafficking or child exploitation.
    • Any report or suspicion of abuse will be taken seriously and escalated to the appropriate authorities in accordance with Chilean law.
    • Internal Action and Reporting
    • All guests, staff, and partners are encouraged to report any inappropriate behavior to Lodge management. Complaints will be treated confidentially and addressed swiftly through our internal protocols.
    • Lodge Caleta Gonzalo is located in a remote, wild, and dynamic natural setting. Being within Pumalín National Park implies:
    • Hiking over uneven terrain
    • Bridges, steps, and changing weather
    • Pedestrian-only access to some units
    • By booking with us, both tour operators and their passengers accept these inherent risks of nature and release Lodge Caleta Gonzalo from all liability for accidents, losses, or damages that may occur during their stay, except in cases of gross negligence.
    • Passenger Liability Waiver
    • By making a reservation at Lodge Caleta Gonzalo, I hereby declare that I understand and acknowledge the characteristics of Pumalín Douglas Tompkins National Park — a park located in a remote area, with the unique features of a natural geographic environment, subject to unstable and sometimes adverse weather, including periods of low temperatures and strong winds.
    • Exploring this park requires the use of appropriate technical equipment. I therefore understand and voluntarily assume all risks inherent to my stay, as well as to any activities I choose to undertake.
    • I also declare that I have read, understood, and accepted the rules published on the website under the section “Terms and Conditions”, which have been presented to me at this time.
    • Accordingly, I release Lodge Caleta Gonzalo SpA, its agents, directors or representatives, managers or employees, as well as any related natural or legal persons, from all liability for any physical, material, or moral damages that may arise due to reckless, negligent, or careless behavior, or from failure to comply with signage or instructions. I therefore waive any and all legal actions or claims of any kind against the aforementioned persons for any such damages.
    • This declaration is also made on behalf of any minors accompanying me, my legal assigns and representatives, and any other person under my responsibility during my visit to Pumalín Douglas Tompkins National Park.